A ‘Product’ is any service sold by Red Panda Tour a Brand of Kocagoncu Travel
All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Red Panda Tour requires that the agent has taken full payment of all monies due. A contract between the Client and Red Panda Tour a Brand of Kocagoncu Travel comes into existence when Red Panda Tour has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of Red Panda Tour a Brand of Kocagoncu Travel has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of Red Panda Tour a Brand of Kocagoncu Travel, unless such be in writing and signed by the Director of Red Panda Tour a Brand of Kocagoncu Travel. Red Panda Tour a Brand of Kocagoncu Travel reserves the right to decline any booking at their discretion without further explanation.
- Amendments and Cancellations
- Clients can cancel at any time. The cancellation will be effected at the time that Red Panda Tour a Brand of Kocagoncu Travel receives a written request from the Client and the following cancellation charges will be applied.
- 50 through 29 days before departure : 20% of the total tour package
- 28 through 1 day before departure : Non-Refundable
- On special occasions (public holidays), these conditions may be modified. The Customer must be informed in writing about this fact by the Provider in advance.
- Please kindly note that :
- Flight tickets are not included in the above cancellation policy. Once your program is confirmed and flight tickets are purchased, any changes on the dates of the flight program will incur a change fee or in case of cancellation (this is additional to the service fee), 100% cancellation fee for the flight will be incurred regardless of the above cancellation policy.
- If a refund is payable by Red Panda Tour a Brand of Kocagoncu Travel to the Client, the refund amount will be calculated according to the conditions set out in Section 1 and with consideration of evidence of exceptional circumstances.
- Red Panda Tour a Brand of Kocagoncu Travel will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Refund will be made to your credit card/bank account that used for booking the tour between 7 to 15 business day.
